Refund & Return Policy
Return eligibility, inspection, refund timing, and non-returnable cases.
Returns are handled case by case. Contact support within 7 days of delivery if the item is damaged, incorrect, missing listed pieces, or materially different from the product page.
1. Return Eligibility
- Items must be returned within 7 days of delivery.
- Clothing must be unused, unwashed, unworn, and in the same condition received.
- Tags, labels, packaging, and included accessories must be returned if they were part of the listing.
- Return requests may require photos or a short inspection note before approval.
2. Refund Processing
Refunds are issued after the returned item is received and inspected. Approved refunds are sent through bank transfer or the agreed local payment channel, usually within 3 business days after approval.
3. Non-Returnable Cases
Items may be declined for return if they are used, altered, washed, missing included pieces, damaged after delivery, or reported after the 7-day window.
4. Wrong, Damaged, or Incomplete Items
If you receive the wrong item, a damaged item, or an item missing listed pieces, contact support with photos and your order ID within 7 days of delivery. We will review the case and offer return, replacement, or refund where applicable.
5. Authenticity Concerns
If you believe a product is not authentic, contact us with photos of tags, packaging, and the product within 7 days. We will review the concern against our verification notes and provide a remedy if the item is materially different from the listing.
6. How to Start a Return
Email team@fatimawears.com with your order ID, reason for return, and clear photos where relevant. Our support team will respond with next steps.